退款政策
↩️ Returns & Refunds Policy
Beauty Products & Magnetic Eyelashes
Due to strict hygiene and safety standards, all beauty products are non-returnable and non-refundable once opened or used. This includes:
- Magnetic eyelashes
- Magnetic eyeliner
- Mascara
- Makeup and beauty accessories
For hygiene reasons, we do not accept returns or exchanges for:
- Used or opened items
- Items that have been tried on
- Change of mind purchases
We strongly encourage customers to read all product descriptions carefully and contact us before purchasing if unsure.
Made-to-Order Items
All made-to-order items, including goose down duvet inners, are final sale.
- No returns
- No refunds
- No exchanges
These items are produced specifically for each order and cannot be resold.
Faulty or Damaged Items
If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
Once assessed, we will arrange a replacement or refund where applicable.
Returns Summary
- ❌ No returns on used or opened beauty products
- ❌ No change of mind returns
- ❌ No refunds on made-to-order items
- ✅ Refunds or replacements only for faulty or damaged items
❓ FAQ (Short Version)
Can I return magnetic eyelashes or makeup?
No. For hygiene reasons, all beauty products are final sale once opened or used.
Do you accept change of mind returns?
No, we do not accept change of mind returns.
Are goose down duvet inners refundable?
No. These items are made to order and cannot be cancelled, returned, or refunded once production begins.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos so we can assist you.
Do you ship internationally?
Yes. International shipping is available, and customs charges may apply.