↩️ Returns & Refunds Policy

Beauty Products & Magnetic Eyelashes

Due to strict hygiene and safety standards, all beauty products are non-returnable and non-refundable once opened or used. This includes:

• Magnetic eyelashes
• Magnetic eyeliner
• Mascara
• Makeup and beauty accessories

For hygiene reasons, we do not accept returns or exchanges for:

• Used or opened items
• Items that have been tried on
• Change of mind purchases

We strongly encourage customers to read all product descriptions carefully and contact us before purchasing if unsure.

Made-to-Order Items

Made to order items cannot be cancelled once the production has commenced.  Change-of-mind returns may be requested after delivery, provided the item is unused, unopened, and in its original condition. Approved change-of-mind returns are at the customer's expense and are subject to a 20% restocking fee. These restrictions do not apply when an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law.

Faulty or Damaged Items

If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the item
• Clear photos of the packaging

Once assessed, we will arrange a replacement or refund where applicable.

Returns Summary

Made to order items cannot be cancelled once the production has commenced.  Change-of-mind returns may be requested after delivery, provided the item is unused, unopened, and in its original condition. Approved change-of-mind returns are at the customer's expense and are subject to a 20% restocking fee. These restrictions do not apply when an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law.

FAQ (Short Version)

Can I return magnetic eyelashes or makeup?

No. For hygiene reasons, all beauty products are final sale once opened or used.

Do you accept change of mind returns?

So long as it is unopened and unused and in original packaging with no damage.

Are goose down duvet inners refundable?

No. These items are made to order and cannot be cancelled, returned, or refunded once production begins.

What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos so we can assist you.

Do you ship internationally?

Yes. International shipping is available, and customs charges may apply.